Make a complaint
What can I complain about?
Police officers and members of police staff are expected to meet the following standards:
- Act with honesty and integrity, fairness and impartiality
- Treat you and their colleagues with respect
- Not abuse their powers and authority
- Act in a way that does not discredit or undermine your confidence in our service.
Who can make a complaint?
You can make a complaint if you are a member of the public who:
- Has been the victim of the misconduct by a person serving with the police. Misconduct could include a police officer or member of police staff being rude to you or using excessive force. It could also include unlawful arrest or an abuse of your rights.
- Was present when the alleged misconduct took place, or close enough to see or hear the misconduct, and as a result suffered loss, damage, distress or inconvenience, or was put in danger or at risk.
- Is a friend or relative of the victim of the alleged misconduct, distressed by the effects of the incident on the victim.
- Has witnessed the alleged misconduct.
- Is acting on behalf of any of the above. Please note that if you would like someone to make a complaint on your behalf, you must give them your consent in writing unless they are from a body such as a Citizens Advice Bureau.
If your complaint is against a Police Officer you can make your complaint here.
For other queries and concerns, including a complaint against a member of Police Staff, contact Customer Relations here.