Report online or call us on 101. Always call 999 in an emergency.

What can I complain about?

Police officers and members of police staff are expected to meet the following standards:

  • Act with honesty and integrity, fairness and impartiality
  • Treat you and their colleagues with respect
  • Not abuse their powers and authority
  • Act in a way that does not discredit or undermine your confidence in our service.

Who can make a complaint?

You can make a complaint if you are a member of the public who:

  • Has been the victim of the misconduct by a person serving with the police. Misconduct could include a police officer or member of police staff being rude to you or using excessive force. It could also include unlawful arrest or an abuse of your rights.
  • Was present when the alleged misconduct took place, or close enough to see or hear the misconduct, and as a result suffered loss, damage, distress or inconvenience, or was put in danger or at risk.
  • Is a friend or relative of the victim of the alleged misconduct, distressed by the effects of the incident on the victim.
  • Has witnessed the alleged misconduct.
  • Is acting on behalf of any of the above. Please note that if you would like someone to make a complaint on your behalf, you must give them your consent in writing unless they are from a body such as a Citizens Advice Bureau.

If your complaint is against a Police Officer you can make your complaint here.

For other queries and concerns, including a complaint against a member of Police Staff, contact Customer Relations here.