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Frequently Asked Questions

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Through our frequently asked questions section we aim to help you find the answers you need without having to call us to ask for information. We've provided answers to questions on a range of topics which are regularly asked of police forces up and down the country.

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If you are involved in a terrorist incident, the main advice to remember is 'run, hide and tell.'

  • RUN -
  • Only if this is possible, do not put yourself in further danger.
  • Insist that others leave with you
  • Leave your belongings behind
  • Consider the safest route - is there a safe route?

  • HIDE -
  • If you cannot run, find cover from gunfire (e.g. behind substantial brick work)
  • Make sure the attacker cannot see or hear you - put your phone on silent and turn vibrate off
  • Be aware of your exits and try not to get trapped
  • Barricade yourself in and keep away from the door

  • TELL -
  • call 999 as soon as you get the chance
  • If you cannot speak, follow the call taker's instructions
  • Give any relevant information - location, description of attackers, casualties

The National Counter Terrorism Security Officer (NaCTSO) provides further guidance, please see related information for a link to this.

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Answers in this FAQ section are provided by the 'Ask the Police' website. Produced by the Police National Legal Database (PNLD) team, 'Ask the Police' is an official police site approved by the National Police Chiefs Council (NPCC). All FAQ answers are © PNLD.