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Frequently Asked Questions

Do you have a question about policing or the law? You may be able to find the answer here.

Through our frequently asked questions section we aim to help you find the answers you need without having to call us to ask for information. We've provided answers to questions on a range of topics which are regularly asked of police forces up and down the country.

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Taxis are hackney carriages and are licensed to pick people up from the roadside, i.e. hailing a cab.

Private hire vehicles are only permitted to pick up pre arranged bookings and are not permitted to pick people up from the side of the road.

If you have a complaint about either type of vehicle and it does not involve a criminal complaint then contact your local authority. Each local authority will have a department that deals with such issues. It is advisable to get the badge number of the driver involved as well as the vehicle's licence plate number.

See the website in related information to find your local authority.

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Answers in this FAQ section are provided by the 'Ask the Police' website. Produced by the Police National Legal Database (PNLD) team, 'Ask the Police' is an official police site approved by the National Police Chiefs Council (NPCC). All FAQ answers are © PNLD.