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Frequently Asked Questions

Do you have a question about policing or the law? You may be able to find the answer here.

Through our frequently asked questions section we aim to help you find the answers you need without having to call us to ask for information. We've provided answers to questions on a range of topics which are regularly asked of police forces up and down the country.

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The first and most important step to take is to contact your bank/credit card company and advise them of the transactions.

The bank/credit card company will investigate the matter and where appropriate inform the police.

If your card has been lost or stolen then you need to report that part to the police who will record the crime or loss.

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Answers in this FAQ section are provided by the 'Ask the Police' website. Produced by the Police National Legal Database (PNLD) team, 'Ask the Police' is an official police site approved by the National Police Chiefs Council (NPCC). All FAQ answers are © PNLD.