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Frequently Asked Questions

Do you have a question about policing or the law? You may be able to find the answer here.

Through our frequently asked questions section we aim to help you find the answers you need without having to call us to ask for information. We've provided answers to questions on a range of topics which are regularly asked of police forces up and down the country.

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It is far easier to steal a mobile phone when it is in use or on display. When you are using your mobile phone in a public place try and be aware of your surroundings and anyone that is perhaps stood too close to you. In order to help prevent theft of your mobile phone keep it in a secure place on your person or in your bag.

You should also protectively mark your mobile phone. For further information on protective marking see related question.

You should keep your contract or mobile phone box, with the IMEI/serial number on it, in a safe place as the police need to see evidence that you owned the phone. The contract or box are the only means the police will accept. A recent bill or delivery note will not suffice.

The IMEI/serial number on your phone is a number that is unique to your mobile phone. To find out what your IMEI number is type *#06# into your phone.

See the websites in related information for more information.

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Answers in this FAQ section are provided by the 'Ask the Police' website. Produced by the Police National Legal Database (PNLD) team, 'Ask the Police' is an official police site approved by the National Police Chiefs Council (NPCC). All FAQ answers are © PNLD.