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Frequently Asked Questions

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Through our frequently asked questions section we aim to help you find the answers you need without having to call us to ask for information. We've provided answers to questions on a range of topics which are regularly asked of police forces up and down the country.

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If a person sends threatening or abusive messages/phone calls, they could be committing an offence. The most relevant offences are 'harassment' and 'malicious communications'. See Q497 for further information regarding these offences.

The first thing to do is report the matter to your telephone company, regardless of whether it is a landline or mobile network. When necessary, they will put a trace on your line and instruct you to keep a diary of the calls, the time of the calls and also the type, for example, silent or heavy breathing etc. This is in order to gather evidence and they will contact you again when they feel they have enough proof.

The police need evidence of the offending number and details of calls made in order to pursue a prosecution. Therefore once this is done, you will be required to attend your local police station in order to complete a form that will enable the police to have access to you telephone records.

This process can take some time so it is not unusual for weeks to pass before the police re-contact you about the complaint. In this time they will be aiming to identify the offender and where possible to make a prosecution. The process is the same if you think you know who the offender is; the police still require the evidence to prosecute.

If the calls/text messages are of a threatening nature and there is a serious threat to your safety, you need to report this to your local policing team who will treat the matter as a higher priority.

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Answers in this FAQ section are provided by the 'Ask the Police' website. Produced by the Police National Legal Database (PNLD) team, 'Ask the Police' is an official police site approved by the National Police Chiefs Council (NPCC). All FAQ answers are © PNLD.