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Frequently Asked Questions

Do you have a question about policing or the law? You may be able to find the answer here.

Through our frequently asked questions section we aim to help you find the answers you need without having to call us to ask for information. We've provided answers to questions on a range of topics which are regularly asked of police forces up and down the country.

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Lost and found property is not the police's responsibility, however some forces do provide a service with regards to lost and found property. You can find out if your local force offer this by telephoning their non-emergency 101 number.

If this facility is available, the procedure may vary from force to force however it is likely that you will need to prove that you owned the mobile phone. In some forces you may be able to report it over the telephone whilst in others you need to report in person to your local police station with a copy of the contract or box for your phone. The police need a record of the IMEI number for your mobile phone that is so it can be recognised as your phone if it is handed in or recovered.

The IMEI/serial number on your phone is a number that is unique to your mobile phone. To find out what your IMEI number is type *#06# into your phone.

Below are contact details for the main mobile phone network providers,

3 - 08707 330 333

O2 - Pay & Go 08705 678 678
Monthly 08702 410 202

Orange - 07973 100 150 if you're on pay monthly
07973 100 450 if you're on pay as you go

T Mobile - 0845 412 5000

Virgin - 0845 6000 789

Vodafone - Pay monthly 08700 700 191
Pay as you talk 08700 77 66 55

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Answers in this FAQ section are provided by the 'Ask the Police' website. Produced by the Police National Legal Database (PNLD) team, 'Ask the Police' is an official police site approved by the National Police Chiefs Council (NPCC). All FAQ answers are © PNLD.