Report online or call us on 101. Always call 999 in an emergency.

Frequently Asked Questions

Do you have a question about policing or the law? You may be able to find the answer here.

Through our frequently asked questions section we aim to help you find the answers you need without having to call us to ask for information. We've provided answers to questions on a range of topics which are regularly asked of police forces up and down the country.

Download the Ask The Police app from the following app stores:

Get it on iTunes Get it on Google Play

From the 08.06.15 the paper counterpart to photocard driving licences will no longer be valid and will no longer be issued by the DVLA. Note this does not affect photocard licences issued by the DVLA in Northern Ireland.

After 08.06.15, drivers who have a photocard driving licence should destroy their paper counterpart but must keep their photocard. Paper driving licences issued before photocards are still valid and should not be destroyed.

Courts and endorsements

From 08.06.15, penalty points will no longer be added to driving licences. Drivers who commit endorsable motoring offences after this date will still have to pay the relevant fine and submit their driving licence to the court but the court will keep the paper counterpart and return only the photocard to the driver. For paper licences the court will return the licence but won't write/print the offence details on it. Therefore, from 08.06.15 photocard and paper licences will not give accurate information about a driver's endorsements. However, this record will be kept by the DVLA and drivers can check what it says online or by post via the link below:

Hiring a car

After 08.06.15, drivers who hire vehicles or who need to provide evidence of their driver record to an employer etc., will be able to do this online for free by accessing the DVLA's Share Driving Licence service. This service is only available from 08.06.15 and should be used by all photocard and paper licence holders – it will allow them to download a summary of their driver record that can be printed or shared with others. Drivers who don't have access to the internet can call DVLA and give permission for their driving record to be checked verbally by a nominated person/organisation.


Businesses that need to check customer's/employee's driving licence counterpart can do so via the Share Driving Licence service. This new service is designed for businesses that need real-time access to driving licence information. Information via Share Driving Licence will only be made available with the consent of the driving licence holder.

Current rating

1 2 3 4 5

Answers in this FAQ section are provided by the 'Ask the Police' website. Produced by the Police National Legal Database (PNLD) team, 'Ask the Police' is an official police site approved by the National Police Chiefs Council (NPCC). All FAQ answers are © PNLD.