Report online or call us on 101. Always call 999 in an emergency.

Frequently Asked Questions

Do you have a question about policing or the law? You may be able to find the answer here.

Through our frequently asked questions section we aim to help you find the answers you need without having to call us to ask for information. We've provided answers to questions on a range of topics which are regularly asked of police forces up and down the country.

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You will need to apply for a new licence. If you had a paper licence you will need to apply for a photo card licence. You can apply for a new licence online via the link in related information.

https://www.gov.uk/apply-online-to-replace-a-driving-licence

You can also contact DVLA using the information below:

Telephone: 0300 790 6801
Textphone: 18001 0300 123 1278
Fax from outside the UK: +44 (0)1792 786 369
Monday to Friday, 8am to 7pm
Saturday, 8am to 2pm
Fax: 0300 123 0784

Or write to:

Drivers Customer Services
Correspondence Team
DVLA
Swansea
SA6 7JL

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Answers in this FAQ section are provided by the 'Ask the Police' website. Produced by the Police National Legal Database (PNLD) team, 'Ask the Police' is an official police site approved by the National Police Chiefs Council (NPCC). All FAQ answers are © PNLD.