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The Trading Standards Institute gives detailed advice regarding cold callers and advice on your rights regarding them.

'Door step sellers' are becoming an increasing problem, usually targeting older people. Someone comes to your door with the aim of scamming you out of money or trying to gain access to your home to steal items. In some cases, the sellers portray to be reformed criminals who are looking to start their lives again.

You can put up a 'no cold callers' sign which should deter them from knocking on your door, and if a cold caller ignores this sign it is a criminal offence. Whilst the police may not be able to take action in each individual case of the sign being ignored, the information can be used to target these sellers and prevent them from committing crimes.

If you are the victim of this and the callers refuse to leave, you can contact the police. If you are not in immediate danger, we would advise that you make a report via the non-emergency 101 number or on the 999 number in an emergency.

For further guidance please see the links in 'related information' to helpful websites.

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Answers in this FAQ section are provided by the 'Ask the Police' website. Produced by the Police National Legal Database (PNLD) team, 'Ask the Police' is an official police site approved by the National Police Chiefs Council (NPCC). All FAQ answers are © PNLD.