Live feeds

Valuable jewellery stolen in Forest Row burglary: Police are seeking burglars who took jewellery... http://t.co/l1Ic0OE3yA #sussexpolice 23/04/2014 20:41:49

Jake Gillespie, 15, missing from Bexhill: Police are concerned for the welfare of Jake Gillespie... http://t.co/JmJDClhOXA #sussexpolice 23/04/2014 15:44:07

RT @esccroads: #Newhaven Swing Bridge opening at 7:20pm 23/04/2014 14:59:12

Police seek witnesses to violent offences in Worthing: Police are investigating a succession of ... http://t.co/lA8r2p6SuG #sussexpolice 23/04/2014 14:51:55

@PrincesBold @NPT_Coordinator @WealdenPolice Hi Stuart, thanks, will feedback for @AdurWorthingNPT 23/04/2014 13:58:41

@BertSwattermain Hello Bert, thanks for this, we'll feed back to @AdurWorthingNPT 23/04/2014 13:56:45

Man charged with racially abusing shop worker in Eastbourne: A 37-year-old man is to appear in c... http://t.co/6udAIDgNch #sussexpolice 23/04/2014 13:52:34

Four suspected burglars arrested thanks to good work by detective: Four suspected burglars were ... http://t.co/T27aAF90sa #sussexpolice 23/04/2014 13:52:34

Did you see this woman in St Leonards Asda?: Police have released a CCTV image of a woman they w... http://t.co/UUf5grH7B9 #sussexpolice 23/04/2014 13:52:34

RT @NPT_Coordinator: Been out with the @WealdenPolice Engagement Officer, preparing for next week's parking blitz outside our schools. httppic.twitter.com/B9jU0aANgA 23/04/2014 13:35:25

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Thursday April 24
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3:21

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called SMSR.