Live feeds

@Petuniarobin Looks like some form of subsidence, but yet to be confirmed. If it is, it could be closed for some time, but awaiting advice. 25/04/2014 07:52:35

A259 closed both ways in Brighton. Diversions being put in place. Heavy traffic congestion. 25/04/2014 07:49:16

A259 closed e/bound in #Brighton from Grand Avenue. Divert N to A270. Impassable e/bound from West Street 25/04/2014 07:46:39

Public vigilance leads to drugs arrest, St Leonards-on-Sea: Police have arrested a 16-year-old b... http://t.co/XJN2Abjyzp #sussexpolice 25/04/2014 07:32:20

Looking Forward ....: http://t.co/C9F3El3gj4 #sussexpolice 24/04/2014 18:48:17

Efit of man who exposed himself in Crawley: Police are hoping someone can identify this man who ... http://t.co/MPyzOVxN4S #sussexpolice 24/04/2014 15:53:23

Ford waste centre body investigation - man identified: Police are not treating the death of a ma... http://t.co/ZSF2M7Mo5I #sussexpolice 24/04/2014 14:12:09

Thanks to retiring PCSO Tom McAspurn: Rother Neighbourhood Policing Team would like to thank rec... http://t.co/n3PI297nmT #sussexpolice 24/04/2014 14:12:09

Man charged with shouting racist abuse at shop staff in Hove: A man is to appear in court accuse... http://t.co/WAhe78cKqN #sussexpolice 24/04/2014 13:22:24

Rother residents invited to learn about scam mail: Rother Neighbourhood Policing Team would like... http://t.co/XQf7YZCmau #sussexpolice 24/04/2014 12:29:59

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Friday April 25
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9:02

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called SMSR.