Live feeds

Driver charged following A27 Arundel collision: A man has been charged with careless driving fol... http://t.co/mSrT4kVjDp #sussexpolice 16/04/2014 17:32:34

@samlouwink Hi Samantha. Is it an event notification? If you could email us at contact.centre@sussex.pnn.police.uk Hope the event goes well! 16/04/2014 16:34:54

@s_lowrie Hi Stephen. All the current plans for 27 April, including diversions, can be found here: http://t.co/fXnCwaA6qI 16/04/2014 16:27:42

Appeal for witnesses for fight in Hastings: Police are appealing for witnesses to a fight involv... http://t.co/Wh4aON5OIh #sussexpolice 16/04/2014 15:15:14

Sussex Police donation to Rye and District Day Centre: Sussex Police have donated £300 to Rye an... http://t.co/IcwTGF1rfF #sussexpolice 16/04/2014 15:15:14

Don't become a hot target for burglars in the warm weather: Don't let the warm weather make your... http://t.co/5zafqlmcyB #sussexpolice 16/04/2014 15:15:13

'Scam Wheel' demonstrates the problem of fraud mail: Our 'scam wheel' photograph represents a fr... http://t.co/Y12WCaexu4 #sussexpolice 16/04/2014 14:07:15

Warning to Littlehampton moped and motorbike owners: Police are warning motorbike and moped owne... http://t.co/1s0oZoIkpW #sussexpolice 16/04/2014 14:07:15

Museum arrests - bail extended: Issued on behalf of Cambridgeshire Constabulary Twenty four... http://t.co/D9bG8BEGLj #sussexpolice 16/04/2014 13:06:40

Antique boxes stolen from Bexhill shop: Police are appealing for information about a theft from ... http://t.co/HThVFlt5b5 #sussexpolice 16/04/2014 13:06:40

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Thursday April 17
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1:49

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called SMSR.