Live feeds

Concern for 13-year old boy missing from West Sussex: Police are concerned for the welfare of a ... http://t.co/9BK0nf6Aso #sussexpolice 22/09/2014 17:30:12

Appeal for witnesses to serious RTC in Willingdon Eastbourne: Police are appealing for witnesses... http://t.co/BLCjFfeYoa #sussexpolice 22/09/2014 16:54:21

Witnesses sought to Salvington Hill,Worthing, collision: Shortly before 8am on Monday (22 Septem... http://t.co/iRNexux8Ht #sussexpolice 22/09/2014 15:40:36

@TheRealDavePage Hello, apologies for error in previous tweet, our CSI have attended to investigate an attempted burglary. 22/09/2014 15:10:50

Seirra Oscar from Alpha One Zero Four...: http://t.co/sXoGTxawdz #sussexpolice 22/09/2014 15:08:01

@h8sbc Hello, there are more details here http://t.co/gGwPsAbvRU If you have any info pls contact us on 101 quoting serial 1824 of 19/9. 22/09/2014 15:04:06

Teenage girl attacked in Hastings: Police are appealing for witnesses to an assault on a 16-year... http://t.co/aZLw6HduVW #sussexpolice 22/09/2014 15:01:47

Warnham woman sentenced for false accounting: A woman has been convicted of committing false acc... http://t.co/90BH357OkO #sussexpolice 22/09/2014 15:01:47

@la_crip @Lhampton_police You can view and compare crime figures at http://t.co/EHcyMtLRfA. Burglary has fallen in this area. 22/09/2014 14:29:45

Car broken into, Halton Crescent, Hastings: Police are appealing for information after a grey Pe... http://t.co/WriLtShPpy #sussexpolice 22/09/2014 14:24:44

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Monday September 22
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21:15

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.