Live feeds

Police issue warning over legal highs: Emergency services were called to a shop in in Chichester... http://t.co/WTduERZDB8 #sussexpolice 23/10/2014 15:59:35

Concern for missing girls Stacey Baldwin and Courtney Richards: Police are concerned for the wel... http://t.co/BH7RbXxza7 #sussexpolice 23/10/2014 15:59:35

Concern growing for missing Hannah Spraget: Police are growing concerned for a woman missing fro... http://t.co/kRCNlCytDj #sussexpolice 23/10/2014 15:59:34

Police investigate attempted murder at a flat in Polegate: Police are investigating an attempted... http://t.co/ftWn3QKd1T #sussexpolice 23/10/2014 14:04:29

Motorcyclist seriously injured in A22 Lower Dicker collision: A motorcyclist suffered a serious ... http://t.co/VPzFD9AIFI #sussexpolice 23/10/2014 14:04:28

Woman involved in Saddlescombe Road, Brighton, crash sadly dies: A 37-year-old Henfield woman se... http://t.co/jfmvDP96nA #sussexpolice 23/10/2014 13:26:21

Burglar tricks his way into home of pensioner in Beckley: Police are appealing for witnesses aft... http://t.co/gKyR1cFaL1 #sussexpolice 23/10/2014 13:26:21

Electric cars to be trialled by police in Sussex and Surrey: Electric cars are to be used on the... http://t.co/pnWq07r7fp #sussexpolice 23/10/2014 12:49:16

Breakthrough for detectives investigating the Valerie Graves murder:   Detectives investigating... http://t.co/f50PyVSZfC #sussexpolice 23/10/2014 12:11:35

Heathfield man charged with fireworks and explosives offences: A Heathfield man has been charged... http://t.co/349AMPhsOt #sussexpolice 23/10/2014 10:06:37

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Thursday October 23
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17:28

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.