Live feeds

Two arrested as Operation Suppress continues in Chichester: Police are continuing to target thos... http://t.co/yLfJBDf8QQ #sussexpolice 24/07/2014 17:28:29

Motorcyclist injured in A27 Lewes collision: Emergency services are dealing with a collision inv... http://t.co/hWVcFBH9Q6 #sussexpolice 24/07/2014 15:30:14

CCTV photos released in Brighton ear biting attack: Police have released CCTV photos of a man th... http://t.co/cv2jh5MCQr #sussexpolice 24/07/2014 10:59:23

Victim of Bexhill burglary would like to speak to the media: http://t.co/dMxAnThvfN #sussexpolice 24/07/2014 09:46:17

Battle PCSO provides an insight into wildlife and heritage policing: Police Community Support Of... http://t.co/SY8aVWWtfi #sussexpolice 24/07/2014 09:06:33

More Speedwatch volunteers sought in Hastings and St Leonards: Community Speedwatch is going fr... http://t.co/JXoMy0hctd #sussexpolice 24/07/2014 07:10:48

RELEASED ON BEHALF OF SURREY POLICE: Appeal for help to trace man missing from Surrey but could ... http://t.co/lDRDd6DlnV #sussexpolice 23/07/2014 16:24:28

Four men charged for Bexhill attack: Four men have been jointly charged with GBH with intent for... http://t.co/Lw1Ge2s0Wk #sussexpolice 23/07/2014 15:07:40

Operation Dragonfly: Four more motorists charged with drink or drug-driving: Another four motori... http://t.co/9Z8uoZc0z4 #sussexpolice 23/07/2014 15:07:40

Sussex Police achieve their highest ever Proceeds of Crime confiscation orders: Sussex Police ac... http://t.co/VYwsPCa7M8 #sussexpolice 23/07/2014 14:28:26

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Thursday July 24
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18:42

Consultation and engagement

The Citizen Focus team provides expert oversight of public and staff surveys to establish the views of our own workforce and the public, with the intention of identifying opportunities to improve service delivery. It has never been more important to ensure that communities have a say in shaping the policing services they receive and identifying key local priorities for themselves.

The team's activities have a vital part to play in determining how safe our communities feel and what we should do to respond to their concerns. The team are specifically responsible for the confidence and user satisfaction data that is published.

Customer Satisfaction Survey

Sussex Police, and all police forces in England and Wales, conduct surveys with people who have recently come into contact with the police. In particular we survey those who have experienced a burglary, vehicle crime, violent crime or a racist incident. Approximately 2,400 surveys are carried out annually.

The results of the surveys are used to understand the experience of the customer and improve the service that we provide in the future.

The surveys are telephone interviews and are conducted by an independent market research company called BMG Research.