Consultation and engagement
The Citizen Focus team provides expert oversight of public and
staff surveys to establish the views of our own workforce and the
public, with the intention of identifying opportunities to improve
service delivery. It has never been more important to ensure that
communities have a say in shaping the policing services they
receive and identifying key local priorities for themselves.
The team's activities have a vital part to play in determining
how safe our communities feel and what we should do to respond to
their concerns. The team are specifically responsible for the
confidence and user satisfaction data that is published.
Customer Satisfaction Survey
Sussex Police, and all police forces in England and Wales,
conduct surveys with people who have recently come into contact
with the police. In particular we survey those who have experienced
a burglary, vehicle crime, violent crime or a racist incident.
Approximately 2,400 surveys are carried out annually.
The results of the surveys are used to understand the experience
of the customer and improve the service that we provide in the
The surveys are telephone interviews and are conducted by an
independent market research company called SMSR.